Shipping policy

Shipping Policy – We Go Home

Order Processing

All orders are typically processed and shipped within 1–2 business days (excluding weekends and holidays). During major launches, promotions, or peak seasons, processing times may be slightly extended.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Methods & Carriers

We ship using the carrier selected by the customer at checkout.

Available carriers and services may vary based on your location and the shipping option you choose.

For orders that qualify for Free Shipping, the carrier and service level will be selected by our team based on pricing, speed, and availability at the time of shipment.

Domestic Free Shipping

Free shipping promotions are valid for domestic U.S. orders only unless otherwise stated.

International orders are not eligible for free shipping offers.

Shipping Protection (Recommended)

We offer optional Shipping Protection at checkout for U.S. orders.

This protection covers packages that are:

Lost in transit
Damaged during transit

Customers must opt into Shipping Protection at checkout for coverage to apply.

If Shipping Protection is not selected, We Go Home is not responsible for lost, stolen, or damaged packages once they have been handed off to the carrier.

Incorrect Addresses & Delivery Issues

Customers are responsible for entering accurate shipping information at checkout.

We Go Home is not liable for:

Incorrect or incomplete shipping addresses
Delivery delays caused by carrier issues
Orders marked as delivered by the carrier
Packages returned due to address errors

Shipping Protection does not cover orders shipped to incorrect addresses provided by the customer.

Liability Disclaimer

Once an order is handed off to the shipping carrier, responsibility for transit and delivery falls to the carrier.

Without Shipping Protection, we are unable to guarantee replacements or refunds for lost, stolen, or damaged shipments.

Contact

If you experience any shipping-related issues, please contact our support team with your order number and tracking details so we can assist you as quickly as possible.